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有任何問題，寫信到 support@murmurecho.com，我們會盡快回覆。請不要在信中附上你的通行金鑰或日記內容。
最後更新：2026-10-21
Support
For anything at all, email support@murmurecho.com and we will get back to you as soon as we can. Please never include your passphrase or diary content in an email.
Last updated: 2026-10-21
Recalls 鑰匙的三個值（Email、使用者名稱、通行金鑰）無法找回，這是為了讓日記只有你能打開。如果原本的裝置還能使用，日記仍留在那台裝置上。
The three values of a Recalls Key (email, username, passphrase) cannot be recovered; that is what makes your diary readable only by you. If your original device still works, your diary is still on it.
在新手機上安裝 App，建立鑰匙時輸入同樣的三個值。App 會認出這是你既有的空間，並從雲端把日記同步下來。
Install the app on the new phone and enter the same three values when it asks you to set up your key. The app recognises your existing space and syncs your diary down from the cloud.
在「設定」打開訂閱頁面，點下方的「還原購買」。請確認新裝置登入的是購買時使用的 Apple ID 或 Google 帳號。
In Settings, open the subscription page and tap "Restore Purchase" at the bottom. Make sure the device is signed in to the Apple ID or Google account you bought with.
訂閱由 Apple 或 Google 管理，App 內無法取消。iPhone：設定 → 你的名字 → 訂閱；Android：Google Play → 個人資料 → 付款和訂閱 → 訂閱。取消後，Pro 功能會使用到目前週期結束。
Subscriptions are managed by Apple or Google and cannot be cancelled inside the app. iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. After cancelling, Pro stays active until the end of the current period.
It is encrypted on your device before it is synced, and we cannot read it. See the Privacy Policy.
Privacy Policy →